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LB did amazing job with installing hardwood floors in my home..removed the carpet..moved furniture when needed.. 5 rooms , hallway, 2 sets of steps. 4 day project..
We had them redo our stairs after we removed the chair lift we had for my wife's mother. All I can say is looks better than it did when they were originally done years ago by a large nationwide company. We also did my office which was carpet, but ajoined the hallway which was hardwood installed by the same nationwide company. Well it's night and day on how Lady Baltimore Floors installed the new maple floor. They're professional, they didn't cut corners like the other guy and they're my go to company for our next project.
Lady Baltimore just completed installing hardwood in our Master Bedroom and we're very pleased with their professionalism throughout the entire process. The work was delayed because of COVID-19 but they honored the original estimate and the floor looks wonderful. Highly recommended to anybody looking for new floors in their home.
Nate did a terrific job installing our hard wood floors. He was friendly, professional, and went above and beyond our expectations. Everyone we dealt with were wonderful from the showroom with Matt and Zach, the floor delivery and scheduling. We could not be more pleased and will recommend Lady Baltimore to everyone. Thank you all for making this a pleasant experience. Our expectations were definitely exceeded!
I met with Matt today and he was very professional and informative.
I would also like to comment on the wonderful customer service i received by phone thanks to Barb. She really
stepped up to the plate and was so friendly and courteous. I look forward to working with this wonderful company.
We had a new floor put in our kitchen and hard wood floors redone last year and it came out better than we ever imagined. The guys that came to our home were so great. They were professional, meticulous in their work. I have recommended them to several people.
In January, Lady Baltimore replaced my carpeted stairs/landings with hardwood to match my living room/dining room area hardwood floors, which had been installed 20 years ago. I love my new stairs! Since my stairs are centrally located in my townhouse they really make a big impact. They did a wonderful job matching the wood. They even completed the job ahead of schedule. Great staff to work with. Thank you Lady Baltimore! I highly recommend the company. Everyone who sees my new stairs comments on how beautiful they look. I am so happy with my decision to do this.
I had a wonderful experience with Lady Baltimore Floors. Everyone that I worked with from Matt who did the estimate, to Stacy and Shannon that completed the scheduling and paperwork, to all the guys that did the work on my floors, everyone communicated well, were respectful and did such a great job! I couldn't be happier with my floors and I feel like I'm walking into a new house each time I come home. I'll definitely be using them again for the upstairs floors and have been recommending them to friends.
Excellent. Communications & coordination excellent, price & workmanship excellent. Highly recommend.
Lady Baltimore refinished the foyer and hallway floor in my 24 year old home. The floor was very worn and scratched up. After a morning of sanding and then three coats of finish, the floor is spotless, shiny and looks better than when the house was built. Everyone who worked in my home was professional, skilled and on-time. I can't wait until you put new hardwood in may family room.
Had engineered wood installed in my condo. Lady Baltimore was great about keeping me informed of scheduling. All of the Installers were wonderful with their work and keeping my apartment clean. Thank you Lady Baltimore I love my new floors.
Brian went above and beyond in his efforts to restore the floors. His careful attention to detail was superb.
Nice crew who were good to work with. I would have preferred to have more nail holes and knot holes patched with putty but they did do some when I asked. They did a great job of matching the adjacent floors which were a different wood. I was pleased with how careful they were with moving my furniture.
John and Brian arrived right on time, were polite and introduced themselves, did a great and quality installation, knew their tasks well, cleaned up very well, and we could not be happier. Thank you for a great product and great service. We will recommend Lady Baltimore to all of our friends and family.
Love working with Lady Baltimore Floors. They tell me what they are going to do, how it is going to be done, and when it is going to be done, and that is exactly what happens!!
Totally blown away by all aspects of the service. Eileen was wonderful about keeping me informed of arrival times for workers and keeping schedule on track despite the blizzard. Little to no dust. Cleanup was perfection and my floor is gorgeous. Doing business with you was an absolute pleasure.
Very pleased with our floor refinishing. Your entire staff was very professional and hardworking. Love the new look in our home! Thank you so much.
Top notch company and work performed!
We are very pleased with our floors. Your entire team did a great job. We would highly recommend you. Thank you!
Thank you for the great work your guys did on our floors. Eileen was wonderful in keeping me updated daily, and quick to answer any questions.
Floors look amazing!!! Now of course I want the upstairs hallway ripped out and redone to match.
Overall I'm happy with the job and will be calling you in the spring to complete the rest of my downstairs.
We are pleased and would recommend your company to friends and family. We liked that you informed us ahead of time exactly when you were coming. You were always on time and the workers most pleasant and professional. When we called you about a mark made by the ladder of the painter the next week, you sent someone to fix it at no charge. He also evened out the slight build up where the floor was taped at 2 doorways were the new finish met the old ones we did not have done. Thank you.
I have never had hardwood floors put in before partly because of the mess I thought it would create, but this was not the case with Lady Baltimore. The workers were very professional showing up on time and being very clean and tidy. I love how the floor turned out and hope to have my other floors worked on in the near future. As far as price is concerned, I did not really check out any other companies and I'm very happy I didn't.
I definitely recommend your company to anyone looking for hardwood floors. We love our floors and you guys did a beautiful job.
John did a fabulous job installing the flooring. He was very personable and professional and our new floors are gorgeous. In fact everyone we dealt with were wonderful from the showroom to the delivery of the flooring. We could not be more pleased and will recommend Lady Baltimore to everyone. Thank you all for making this such a pleasant buying experience. Our expectations were definitely exceeded!
My wife and I are very pleased with the service we received and the outcome of our tile kitchen floor and hardwood floors.
We had thought hard about hiding them originally with another floor product, but my wife had found your ad (which took me weeks to decide on, based on our floors’ condition and ME being the hardest one to please when it comes to needing help with projects) so we decided to look into what it would take (Time & Money) to have you replace and refinish them.
We are, indeed, very pleased with what you have done to our floors, including the removal of the (3) floors previously laid in our kitchen and not to forget the expert finishing work! A remarkable job of replacing and refinishing our floors was followed by the men who are truly the experts at trim and finishing a job right!
Cannot thank you all enough.
I thought Matt and the team did a great job on our flooring. My guests could not stop raving about how great they look and how it makes the house look brand new. The gentlemen were very patient with my during the stain test and offered great feedback with helping me make my selection. The Royal Mahogany was an excellent choice and fits my décor perfectly. I appreciate receiving the daily emails updating me on the progress of the project. Being displaced from the main living area was challenging but LB staying on schedule made it much better than we originally thought. I will definitely refer your company to any friends/family that may have flooring needs.
In today’s world it is a rarity to find a company in which each and every employee displays the degree of professionalism and pride in his or her work as does yours.
Starting with the ladies in the office who provided all the information to get us underway and keep us informed. From Erin’s help with getting the contract in order and executed to Eileen’s organizing the work schedule and providing us with daily reminders and conformations, their assistance was well beyond the normal.
Now to the superstars of the project, Brian and Jimmy did an absolutely fantastic job sanding and staining our floors. When they first arrived and started installing plastic dust barriers in the doorways between rooms to contain the sanding dust, we knew we were in good hands. They took time to explain the operation prior to starting work and put to rest any anxieties that we may have had. Upon completion of work each day they vacuumed and cleaned up and removed all the dust collection bags from the house. When the staining procedure was complete, they stood back and gazed at their own work. The expression of pride and ownership of the work was beaming on their faces.
The following day Matt arrived to place the first coat of polyurethane. He also took time to explain his part of the project. Matt arrived the next two days as scheduled to place the second and third coats of polyurethane. On the fourth day Matt installed the shoe molding in all the rooms involved. Again, another great job.
Tim, we thank you and your company for providing us with an outstanding job. The end result far exceeds our expectations. When family and friends visit us and comment on how wonderful the floors look it gives us great pleasure and we are quick to announce the work was done by Lady Baltimore Floors.
Our thanks to you and all the folks at Lady Baltimore Floors
We're greatly satisfied customers! Everything went smoothly, according to plan, and all the folks that did the work were friendly and informative. The floor looks great now!
Great experience getting the job done with your crew and office staff!
Lady Baltimore Floors was more than wonderful to work with! Erin and Eileen had great communication via phone and email. Anyone that came to the house, especially Matt and Matt, was always punctual but would call if they were going to be late. They were always extremely respectful and personable! I really appreciate that everyone was understanding of the fact that we have a cat, toddler and that I was pregnant at the time of the project. The fumes were always a concern, so I greatly appreciate that all questions and concerns of ours were dealt with in a timely manner. A few of the new floorboards that were installed were warped and without hesitation, Lady Baltimore Floors happily worked to fix the problem. I would highly recommend Lady Baltimore Floors!!
Both the crew that sanded the floor and the crew that finished the floor were great people. They were friendly and accommodating and did excellent work. We could not have been happier and those that have seen the floor since it was finished thought that we had a brand new floor installed. They could not believe it had been refinished. We would choose you again in a heartbeat.
Tim, this was my first experience with LBF (although your company was referred to me by our Pastor, who’d used LBF at a previous parish). Since I was overseeing this part of our renovation project for my church, it was important to me that the folks at LBF treated us all so well and were mindful of where they were working. We are very pleased with the completed work. I have already given your name to a friend who’s just bought a house and expect she will call you soon to quote work on her hardwood floors. Thanks for your great work : )
My recent experience and all previous experiences with Lady Baltimore have been nothing but outstanding!! Excellent work quality, adhering to promised timeline, and all your employees both in and outside of the office are a pleasure to work with. A very satisfied customer,
I first used Lady Baltimore for an installation in Baltimore about 15-20 years ago. I was pleased with the work then and I am pleased with the work currently done at my home. I'm sure you know that refinishing floors is often a difficult task for the home owner. From moving furniture to covering cabinets to worries about the colors and final product. I personally needed to change the color of the stain after choosing one with your technician Zack. I was thankful Zack retained the records of all the stains we tested and that Eileen was there to assure me that everything would be ok. Tim, I believe you actually did the work at my first home. Congratulations on growing your business and having a team that are not only competent but also customer friendly.
Thank you Tim. Your guys did a great job . The floors sparkled and helped me get a contract within 8 days of listing for a price that exceeded the listing price.
Hello Tim, we consider everything exceptional. You have the most courteous employees!!! You worked with us and everything went smoothly. The floors look amazing; we love them.
The price was a good, fair price. Considering the work that was done and the experience we had, it was well worth what we paid for it. If we had to do the floors again we would use Lady Baltimore Floors even if they were more expensive than someone else.
There seemed to be a bit of a misunderstanding on getting a piece of quarterround finished. I really don't know if it was my misunderstanding or a miscommunication. The ultimate result was the company ended up going above and beyond to not only get the job done right, but make sure we were taken care of. We have had some HORRIBLE experience with contractors, but based on this work we wouldn't use or recommend anyone other than Lady Baltimore Floors. I just can't say how good of an experience it was and how good of a job that was done. We are just thrilled with it. Thank you very much for everything.
I was especially pleased to receive the email update each day on the plans and next steps for the job status. This avoided any confusion, enhanced my comfort index, and made the whole project go more smoothly. Your personnel were extremely professional and caring with me as a customer, especially given that the house was vacant and you used a lock box I had installed to come and go at your leisure. Although not the lowest cost quote, I am pleased that I paid a bit more and got what I consider a superior end result. Some clean-up upon completion could have been done a bit better from what I found. I will definitely consider using you, and recommending your firm to others in the future.
The quality service professionalism started at the first visit, and continued through the final walk through. The staff at the store, awesome! The quality was stunning! Thank you!
Your staff was prompt, courteous, and very professional. The floors look great! Thanks again 🙂
Your company does excellent work and our floors look AMAZING. Your can't tell the difference between the 60 year old floors and the new ones. We didn't compare your pricing with any other companies because we knew we wanted your men to do the work. They did an excellent job on my daughter's house 2 years ago and that is why we had you do our floors this year. I would highly recommend your company to anyone that is refinishing or installing new hardwood floors. Everyone that worked at our house was very professional and punctual and very nice. Thanks for another great job!!
Thank you so much for doing my floor in my family room, I couldn't be happier. The two guys that came out were very professional and couldn't have been nicer and more helpful. The quality of the flooring is perfect and matches up with what I already had, Matt did a great job matching it up and pricing out everything. The office staff were so friendly, it was great dealing with a local business and smaller business. I own a small business in Westminster and I really appreciated having another family owned business to deal with. I really also liked the fact that I had no cleaning to do after the workers were done and they even moved my furniture back where I wanted it. Thank you again, I've already given your information to friends of mine.
Tim DiPaula, the President Lady Baltimore, came to provide the estimate. Tim was very pleasant and explained the work in full detail. I had received other estimates and LB was by far the most professional. Tim provided a glossy folder that included information sheets on each step of the process and even included a copy of the company's insurance policy.
I was originally going to have a "satin" finish but after speaking with Eileen in the office she convinced me that the semi-gloss would look nicer. I'm so glad I listened to her advice!
We scheduled the work for several weeks later since we would need to move out of the house for about 4-5 days. Zack and Jacob arrived on time and showed me how the stripping machine worked. They took the time to mix several different stain colors to get the exact color (gunstock) I wanted. I gave them a key to the house and they explained they would put a lock box on the front door since it would be a different crew who would be there the next few days to put on the polyurethane finish.
Each day I received an email from Eileen stating the work had been completed and the schedule for the next day.
My floors are beautiful and really look like new!
We are extremely happy with our floors, and everyone that has seen them loves them as well.
We absolutely love how the floors turned out. The color is perfect! Matt, Erin, and Eileen were awesome. Please thank the gentleman that showed up on a Saturday to finish the floors before we got home from vacation.
We are well pleased with the floors. We would have you do more work for us in the future. Everyone was very nice and I had great communication with everyone at the office if I had questions and concerns. Everyone was very friendly and professional.
The floor turned out great. As usual your team was a pleasure.
I wanted to let you know my wife and I couldn't be happier with the work Gary performed. A professional at all times, and a pleasure to work with. His work was meticulous throughout the process. He was patient, pleasant, and explained the procedure and outcome. He worked hard to accommodate our schedule. I would highly recommend Lady Baltimore and Gary. Thanks again for an excellent job.
We contacted several companies and Lady Baltimore was the only company that responded to us in a timely, professional manner. We would not hesitate to refer this company to our friends and business acquaintances.
My wife and I were really pleased with the completed job and all of the staff that we interacted with (special shout out to Eileen and Erin) during the course of the project. A great experience for us and we send our heart felt thanks for a job well done.
We are very satisfied with the new floors. They look great!
Having our floors installed was a great experience. The installers did a beautiful job! The job was completed on time and our floors look amazing! The installers were extremely hard workers, especially Bryan who was here everyday! Thanks to all who worked on our floors!
Good job for old steps and we are recommending you to others - many thanks!
They did a great job. The floors look so great. Thank you.
A very pleasant experience was had. It reinforced our thoughts of dealing with craftsmen that are experts in their field.
I am extremely satisfied and happy with my new wood floors. Brian did a very good job. He was very professional, worked hard, and did great clean up at the end of each day. I would definitely recommend Lady Baltimore Floors.
Thanks for doing a great job fixing our floors. The craftsman were fantastic, and the floors look as good as new. Zach did a great job replacing the water damaged wood.
Over all we are VERY pleased. Professional and friendly personnel at every stage of the process.
Kevin was a very hard worker, taking no tea breaks and arriving on time both mornings. I liked it that when he finished work on the first day, he left our kitchen in as clean and neat a condition as he could considering it was half done. I appreciate his help with tipping up my kitchen table, enabling me to change the feet to soft ones. The new wood is a pretty good match with the existing hall flooring so the advice you gave was good. Thank you for a job well done.
Most of my communication was with Eileen and she provided prompt responses and excellent follow up. I was out of town during the week my floors were refinished. My floors were finished by the time I returned.
Please pass on to your install and sanding crews that I am very pleased with their high quality work.
Overall, we were very pleased with our experience with Lady Baltimore Floors. Matt, our sales representative, was very knowledgeable, considerate, and professional. Our floor repair looks seamless and we will use Lady Baltimore Floors for future projects.
It was a pleasure dealing with Lady Baltimore! Your sales, installers, and office staff made it a terrific experience. We love our new floor!!!
WOW! We are blown away at how good our hardwood floor project turned out! The new hardwood floor installed in the kitchen/dinette/hall/foyer and the 3 existing hardwood rooms (that were refinished) match perfectly. The new hardwood was a great choice to replace our old vinyl. The previous finish of our existing hardwood was hiding its real beauty. All of your guys were professional and are excellent at their trade. They did a fantastic job and we are amazed at how great it turned out. Thank you for the great job! And a special thanks to Gary for his follow up and finishing touches. We are extremely happy!
We have lived in our home for 29 years with carpet on the floors. Now we have beautiful hardwood floors that we love! The crew working on our project were great to work with, answering all our questions during the process. We even had our squeaky top step fixed! Thanks to all for a great job!
Amazing job, exceeded expectations. Flexible scheduling, quick and professional staff. Will use you again and recommend to others.
Amazing--half of what a local vendor was quoting. This is my second job with you and everything was excellent again. I will recommend you on our communities facebook page.
We were very pleased and plan to ask you to quote on another project in the near future. Thanks for your professionalism.
We are extremely happy with our refinished living room and dining room floors! The floors look beautiful and have refreshed the look of the rooms. Shawn, Troy, and Larry did an outstanding job. They were extremely professional and respectful. We greatly appreciate their hard work. I would absolutely recommend Lady Baltimore Floors.
Lady Baltimore refinished my 60 year old hardwood floors in a house I just purchased. They came out to see the job, provided a professional quote, answered all of my questions and provided lots of information, came out right on time, and got right to work. They were careful to sand a spot on the floor, tape it into squares, and stain each one a different color until I was sure that I had the right color in my actual wood and lighting conditions. They did an excellent job, everyday was neat and clean. It has been almost a year now, and I still get rave reviews from everyone who comes over, even if they have been over before, about how beautiful my floors are. I am very happy with Lady Baltimore Floors!
Thank you again for doing a beautiful job on our floors. We are very pleased with how they turned out. We will forward some before and after photos. Feel free to use them on your website if you so desire.
We are tremendously pleased with the work that was done by Lady Baltimore Floors in installing and finishing our new hardwood floors. Careful attention was paid to every aspect of the process, including but not limited to the materials, craftsmanship, detailing, minimal inconvenience, professionalism and graciousness of all of the staff, keeping the rest of the house clean, and customer satisfaction. We had no idea what to expect when we decided to make this major change, but everything was explained to us in advance; on a daily basis, the workers explained what they would be doing and willingly answered any questions we had; and we received an email in advance every day from Eileen to confirm the next day's schedule. Terry did a wonderful job getting us set up in the beginning with her thorough explanations of our choices for woods, stains and finishes. David, Trey and Gary worked tirelessly, with no down-time making sure that everything stayed on schedule, while also mindful of doing their very best job. Everyone who works there clearly reflects the high standards that Tim has for himself and his company. We have already recommended Lady Baltimore to several people and will continue to do so. When we are ready for the next project, we will definitely return.
Thank you and your staff for fixing our floors so nicely. A special thanks to your Matt for following up on the repairs. He was so considerate, professional, and polite. He did a great a great job and satisfied all our concerns.
I want you to know that you have a superb team. Everyone, including the young woman who answers the phone, was professional, knowledgeable, helpful, and pleasant. Everyone showed up on time; completed the work flawlessly and when promised. When they left, my new floors were an almost exact match to 27-year-old floors. I am very pleased. It was an absolute pleasure to work with Lady Baltimore Floors. Please feel free to use me as a very satisfied customer.
Amazing is a tough standard to meet. We are completely satisfied with the job and the end results and have already recommended Lady Baltimore to some of the people we’ve spoke to. Well done!
Just went upstairs. WOW. Beautiful indeed. THANK YOU. The LR is beautiful. You all are the best.
The floors turned out much better than I thought they could considering the condition of the floors.
Very impressed with all the various teams that helped out with the job. All very thankful for the extra effort to get everything done in one week despite the weather and lateness in wood delivery.
Thanks again, Tim! Love the floors. They are awesome! Also enjoyed the guys who did the work! I would use your company again in the future!
Thank you so much! Your prompt and professional office staff, Erin and Eileen, are very appreciated!
We had to have you come back out two times for minor fixes after the initial work and I really appreciate your commitment to do that. Now we are completely satisfied. Communication was outstanding!
The bedroom floors are great - just as we expected, which is why we are repeat customers. And, we always recommend you whenever anyone is talking about hardwood floors or refinishing them. Thanks again for the great result.
My wife and I are very pleased with the results of the repair and refinishing of our floors. The entire team was great to work with, kept us informed, and the floors are beautiful. Many thanks also to Zach and Alex for the challenging repair work in the basement. That’s what fine flooring is all about!
Gary did a terrific job! It is obvious that everyone who works for Lady Baltimore is the best in the business and we have been very fortunate to benefit from the tremendous talents, professionalism, and personal service of several of you. When we are ready for the next flooring project, we'll be back. Thank you so much!
I wanted to let you and your good staff know how much we appreciate the excellent teamwork and customer focus that has produce a beautiful floor and stairway in our new home. Right from the start, your knowledgeable staff offered good advice on product choices that saved us thousands of dollars. Your installer Kevin did a remarkable job; our Brazilian cherry hardwood flooring draws raves from each visitor. Your finishing techs made an extra trip to our home to apply additional coats of polyurethane to our stairway. The result is simply awesome!
Finally, we wanted to thank you for personally coming to our home to address a series of squeaks on the wood flooring. despite the fact that the problem originated with out builder not securing adequately the underlayment, you and Larry worked assiduously for several hours to rectify all problems. The floor is now firm and "squeak-free!"
Tim - this is the second home of ours on which you and your team have worked your magic. Each project posed tedious and sometimes difficult challenges but you and your team persevered always with outstanding results. Thank you for all of your efforts, your professionalism, and your cooperation. You have a customer for life!
Barry and the sanding guys did a great job and were very professional!
OMG! Thank you all so much! As usual, Johnny did a spectacular job! He is AMAZING...We might be doing another project, and Johnny is our No.1 pick!! Oh, and Matt did a wonderful job, as well...Thanks again!
Thank you for the great work on my hardwood floors. The result is beautiful and my home is transformed. Please extend my gratitude to everyone involved, especially John whose skill and attention to detail is greatly appreciated.
Glenn and I want to let you know that we could not be more pleased with our new floors. The rustic oak wide planks are just the look we wanted, and the rich look of the stain IS GORGEOUS!! We also wanted to say that all of the gentlemen who delivered, installed, stained, and top coated the floors were absolutely great; clean, professional, pleasant, and helpful. We had an extremely bad experience with another contractor right before this floor installation, and we were very anxious and gun shy. The process and end results with your company restored our faith that there are still some service providers who understand what good customer service is. We would not hesitate to recommend Lady Baltimore Floors to any of our friends and I intend to post a great review on Angie's List.
Again, thanks so much for the beautiful custom floor install. We Love It!
The quality of work is excellent. My home's original 1949 hardwood floors look amazing. They aren't perfect but I am not sure than anyone expects them to be. Damage that I didn't expect to come out is almost undetectable in many areas.
Matt, Erin, and Tracey are top notch. All of them made sure I was aware and understood everything. They are by far some of the best out of what I have dealt in comparison to other companies that I have used for my renovations.
I would definitely recommend Lady Baltimore to others.
The floors look beautiful so far and your employees have been very courteous and knowledgeable.
We want to let you know how pleased we are with our new hardwood floors. The selection of both a product and a contractor was not easy, but we are sure that we made the right choice. The Somerset hickory saddle wood looks beautiful in every room we have it in. Our installer, John, was as careful and as detailed as we would have been if we could have done it ourselves. He did an excellent job and represented your company very well. Your office staff is also very friendly to deal with. Thank you to all of you for a beautiful floor and a pleasant experience!
Thank you for your fine work! It looks wonderful! Beautiful job at a very competitive price! The new hardwood and the old hardwood blended really well and the difference is almost undetectable. Plus your guys were able to get up a scratch where we dragged a piano through the living room and numerous black spots from furniture around. Overall, a wonderful job, thank you!
Follow up and correction of a minor problem was exceptional.
The floors look amazing. Everyone that has seen them has commented on how wonderful they look including the person who came to clean the carpets. We will recommend your company to anyone who needs to have hardwoods refinished or installed.
Everything was a 5. We are very happy and have already offered your name to some of our friends.
My floors are just beautiful, I am very glad that I chose you to do the work.
The selection of stain was particularly good, the stain that I selected was the one that I was told would provide the most impact from the wood grain, and it is the wood grain that I am really enjoying!
They did a great job of redoing my wood floors; old fashioned service and quality; rate highly.