Reviews

Lady Baltimore Floors is proud of the work we do! Please read our customer reviews. We are including links to review us on Google or to write a review to be displayed on this website.

Lady Baltimore Floors Google Reviews
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Lady Baltimore Floors
Average rating:  
 167 reviews
 by Beverly Vickers
Great job
City And State: Finksburg, MD

Fantastic job on refinishing of our hardwood floors. The staff was very professional and refinishers were top notch. Would definitely recommend them.

 by Yvonne Atwood
A very happy customer
City And State: Westminster MD

Initially I had planned for solid hardwood but it was recommended that I use engineered floors for my application. The floor looks fantastic!!! I was a little unsure of engineered wood and of the color I choose, but the wide boards and color look amazing! The crew were super to work with and my job certainly had everyone thinking “outside the box”. The house is 200+ yrs old and was butchered prior to our purchase. The original floors resembled a roller coaster! The plan was to patch in plywood where necessary, to level out subfloor, but it proved impossible. So 80% of old floor was pulled up and new subfloor installed. I know my project was tricky, to say the least, and put the job over schedule. But everyone on the team were so patient, considerate, very fair on price adjustment and super hard working to not leave me over the weekend with no floors at all. A truly professional, caring team that I highly recommend.

 by Google Review by Jennifer B.
Excellent communication, very knowledgeable and professional
City And State: Westminster, MD

I was very impressed with LBF from the very beginning of our interaction, to the completion of the project. Everyone I was in contact were excellent with communication, very knowledgeable, professional, and really seems invested in a quality result. I got various quotes from flooring companies and while LBF was not the least expensive, they also weren't the most expensive and I am certain the work, craftsmanship and product were all worth the cost. They are very detail oriented, which is so important when it comes to working in someone's home. Thank you so much for such a beautiful final product. I'm beyond thrilled.

 by Google Review by Margaret K.
Top notch service and install
City And State: Finksburg, MD

Top notch service and install - we are so pleased with our floors. They look amazing! Work was timely and priced right. Professionals and top of their trade - thanks so much!!

 by Google Review by Nachum H.
Excellent experience
City And State: Finksburg, MD

We had an excellent experience with this company - to me, they seem quite passionate about their work. Staff was patient and responsive, and made suggestions that kept this project within budget. On day 1, installer was very patient with color selection - we eventually used a custom mixed stain which we were very happy with. I was notified each day afterwards when someone would come to add the next coat of poly (we went with the oil).

 by Google Review by Susan B.
Best company to work with
City And State: Finksburg, MD

Call them for flooring!!!!!! Best company to work with!!!!!. I did delux vinyl downstairs because of my dog. Everyone thinks it is hardwood. I did all my upstairs and stairs in hardwood . Steps are not those layovers. It is solid. They were recommended by a friend. I would never use anyone else!!!!! Johnny was the best!!! They are very tidy and careful. I was still in the house and only left bulky furniture and they took care of it all. Shout outs to Zach and Trey too!!!! Even all the delivery people were awesome. Price was very very reasonable!!!!!!

 by Google Review by Andrew H.
Polite, straight forward and efficient
City And State: Baltimore, MD

A friend referred me to Lady Baltimore Floors when I was inquiring about getting my staircase changed from carpet to hardwood. It is an old historic house with a curving staircase.

The person who came and did the quote was polite, straight forward, and efficient.

I received quotes immediately and booked my project which started at my convivence.

The person who did the stairs let us know it could take two days since our stairs are so unique. He was very considerate of my cats, knowledgeable, and friendly. There were a few hiccups due to the original trim sticking out too far for the installation, but he took care of it.

Everything was done timely, efficiently, with little hassle and turned out great.

 by Google Review by Kristina S.
Hands down, the best company for home improvements
City And State: Baltimore, MD

Hands down, Lady Baltimore Floors was the best company that we've ever dealt with for home improvements. They replaced most of the floors on our first level and refinished our existing staircase. From the moment I called them for a quote, the service was exceptional. Tim was very genuine and gave us great ideas about what new floor would look best in our home. From the minute I signed the contract (pricing was very reasonable by the way) to the final install, service was awesome. The team in the office (thank you Trey) communicated job status extremely well and was very proactive in alerting us to any snags along the way. The install crew did an amazing job and I highly recommend them for all your flooring needs!!!

 by Marnie
Beautiful hardwood floors
City And State: Baltimore

LB did amazing job with installing hardwood floors in my home..removed the carpet..moved furniture when needed.. 5 rooms , hallway, 2 sets of steps. 4 day project..

 by Google Review by Laura K.
Fantastic job
City And State: Finksburg, MD

We had our hardwood floors refinished and a section replaced. They did a fantastic job. The floors are beautiful! They were able to get the job started very quickly and finished before schedule. Their customer service is great and took care of everything we asked for.

 by Ben P.
Only the Best
City And State: Owings Mills, Md

We had them redo our stairs after we removed the chair lift we had for my wife's mother. All I can say is looks better than it did when they were originally done years ago by a large nationwide company. We also did my office which was carpet, but ajoined the hallway which was hardwood installed by the same nationwide company. Well it's night and day on how Lady Baltimore Floors installed the new maple floor. They're professional, they didn't cut corners like the other guy and they're my go to company for our next project.

 by Google Review by Victor W.
Amazing work
City And State: Westminster, MD

Lady Baltimore family do amazing work! Well informed, courteous, fast and offer great value. Above all else, their work is beautiful!

 by Google Review by John S.
Highly recommend
City And State: Finksburg, MD

We had them come out to repair and refinish our floors and steps. During the repair process they found additional termite damage, We had the structural damage repaired, they gave us an updated estimate for the added floor replacement which was very reasonable. We moved forward and Lady Baltimore was on point with communication and timing, they completed the job exactly when they said it would be done. We will highly recommend Lady Baltimore to anyone who needs their services.

 by Google Review by Carmel K.
Punctual and professional
City And State: Baltimore, MD

Lady Baltimore was extremely punctual and professional. Their communications were spot on. We had a small issue with the finish in some areas and the owner came out, assessed the situation and had it redone promptly. I would recommend them to anyone! They are great people to deal with!

 by Google Review by Carley H.
Friendly, helpful and accommodating
City And State: Finksburg, MD

We highly recommend Lady Baltimore Floors! From beginning to end, they were wonderful. They did an awesome job refinishing our hardwood floors. The whole team could not have been more friendly, helpful and accommodating with scheduling, selecting a stain and coming back for a little touch up. 5-stars!

 by Google Review by Ann T.
Would highly recommend
City And State: Finksburg, MD

I would highly recommend Lady Baltimore Floors for any flooring work! They were super friendly in the showroom and had a great display of options to choose from. We used them for our hardwood on our first floor and carpet in our basement and it turned out perfect!

 by Google Review by Samantha W.
Strongly recommend them
City And State: Westminster, MD

Could not be happier with the outcome of our floors. They were in rough shape from years of kids and dogs. The owner, Tim, came out to give us an estimate and walked me through the process. The ladies in the office were very helpful and positive. It was a messy process but after they were done everything looks beautiful! Strongly recommend them!

 by Greg
Let the Pros do it
City And State: Eldersburg MD

Lady Baltimore just completed installing hardwood in our Master Bedroom and we're very pleased with their professionalism throughout the entire process. The work was delayed because of COVID-19 but they honored the original estimate and the floor looks wonderful. Highly recommended to anybody looking for new floors in their home.

 by Angie's List Review
Great service from start to finish
City And State: Finksburg, MD

Great service from start to finish. Had them give me estimate to install hardwood floors in 2 rooms. The house is old one room had multiple players of vinyl tiling and the other had carpeting. Both floors were uneven currently. They did an amazing job. The wood was beautiful, the guys who sanded and the guys who finished the floors both did outstanding work. After it was done the salesman came out to see how the work looked which I appreciated.

 by Houzz Review by Chas J.
Prompt and dependable
City And State: Baltimore, MD

Tim and his cohort were prompt and dependable. Excellent work. And, I am not an employee, owner or related to any of the above. 🙂

 by Lewis Mindel
Could not be Happier!
City And State: Reisterstown MD

Nate did a terrific job installing our hard wood floors. He was friendly, professional, and went above and beyond our expectations. Everyone we dealt with were wonderful from the showroom with Matt and Zach, the floor delivery and scheduling. We could not be more pleased and will recommend Lady Baltimore to everyone. Thank you all for making this a pleasant experience. Our expectations were definitely exceeded!

 by catherine
5 star barb
City And State: baltimore maryland

I met with Matt today and he was very professional and informative.
I would also like to comment on the wonderful customer service i received by phone thanks to Barb. She really
stepped up to the plate and was so friendly and courteous. I look forward to working with this wonderful company.

 by Google Review by William K.
They know what they're doing
City And State: Finksburg, MD

We have referred Lady Baltimore, and used Lady Baltimore for our own homes for over 14 years. They know what they're doing.

 by Google Review by Zach T.
High quality
City And State: Baltimore, MD

Lady Baltimore's work is very high quality. I am always impressed by the beautiful pictures I see when they complete jobs. The staff is knowledgeable and friendly. Highly recommend.

 by Debbie
So Pleased
City And State: Westminster, MD

We had a new floor put in our kitchen and hard wood floors redone last year and it came out better than we ever imagined. The guys that came to our home were so great. They were professional, meticulous in their work. I have recommended them to several people.

 by Houzz Review by Barb B.
Would give them for than five stars if the site would allow
City And State: Finksburg, MD

Tim and his crew do an amazing job. We've used them three times over the last couple of years and they are always professional, reliable and do impeccable work. The office staff are also amazing. Everyone is always helpful, pleasant to talk to and great to work with. I really just can't say enough to give them the great review they deserve. They really set the standard for how I think every professional should operate. I'd happily recommend them and would give them much more than five stars if this site would allow it.

 by Houzz Review by RR Redesign
Accommodating and knowledgeable
City And State: Sykesville, MD

I am a Designer in Carroll County and have worked with Lady Baltimore Floors with several of my clients. They are always very accommodating and knowledgeable.

 by Google Review by Jane M.
Excellent customer service
City And State: Baltimore, MD

Absolutely LOVE my new wood flooring from Lady Baltimore Floors. I received 3 bids to replace the carpet in my family room with wood. Lady Baltimore had the largest selection by far and the entire staff is professional with excellent customer service. I needed a new step down built from my kitchen to family room and the craftsmanship of the finished product exceeded my expectations. The attention to detail and experience of the installers paid off. I am one very happy customer. Highly recommend. Will use again.

 by Patricia
Love my stairs!
City And State: Westminster, MD

In January, Lady Baltimore replaced my carpeted stairs/landings with hardwood to match my living room/dining room area hardwood floors, which had been installed 20 years ago. I love my new stairs! Since my stairs are centrally located in my townhouse they really make a big impact. They did a wonderful job matching the wood. They even completed the job ahead of schedule. Great staff to work with. Thank you Lady Baltimore! I highly recommend the company. Everyone who sees my new stairs comments on how beautiful they look. I am so happy with my decision to do this.

 by Houzz Review by Debra G.
Could not be more pleased
City And State: Baltimore, MD

I could not be more pleased with the services provided by Lady Baltimore floors. The craftsmen arrived as scheduled and did a fantastic job of sanding and refinishing my floors. The final trimwork is nothing short of a work of art.

 by Jennifer Moody
Couldn't be happier!
City And State: Baltimore, MD

I had a wonderful experience with Lady Baltimore Floors. Everyone that I worked with from Matt who did the estimate, to Stacy and Shannon that completed the scheduling and paperwork, to all the guys that did the work on my floors, everyone communicated well, were respectful and did such a great job! I couldn't be happier with my floors and I feel like I'm walking into a new house each time I come home. I'll definitely be using them again for the upstairs floors and have been recommending them to friends.

 by Gary Clark
Excellent
City And State: Finksburg, MD

Excellent. Communications & coordination excellent, price & workmanship excellent. Highly recommend.

 by Toni Greenberg
My floor looks better than new!
City And State: Reisterstown, MD

Lady Baltimore refinished the foyer and hallway floor in my 24 year old home. The floor was very worn and scratched up. After a morning of sanding and then three coats of finish, the floor is spotless, shiny and looks better than when the house was built. Everyone who worked in my home was professional, skilled and on-time. I can't wait until you put new hardwood in may family room.

 by Maxine Gordon
Great company
City And State: Pikesville MD

Had engineered wood installed in my condo. Lady Baltimore was great about keeping me informed of scheduling. All of the Installers were wonderful with their work and keeping my apartment clean. Thank you Lady Baltimore I love my new floors.

 by Houzz Review by Shirleen H.
Couldn't be happier with the finished product
City And State: Baltimore, MD

Have had Lady Baltimore lay flooring in our home and couldn't be happier with the finished product, as well as their professionalism. They are all Such great people to work with. We Just love our dark stained oak floors, and always have people commenting on how great they look.

 by Randy
Above and beyond
City And State: Reisterstown, MD

Brian went above and beyond in his efforts to restore the floors. His careful attention to detail was superb.

 by Kathy
Good to work with
City And State: Baltimore, MD

Nice crew who were good to work with. I would have preferred to have more nail holes and knot holes patched with putty but they did do some when I asked. They did a great job of matching the adjacent floors which were a different wood. I was pleased with how careful they were with moving my furniture.

 by Arnold
Great product, great service
City And State: Owings Mills, MD

John and Brian arrived right on time, were polite and introduced themselves, did a great and quality installation, knew their tasks well, cleaned up very well, and we could not be happier. Thank you for a great product and great service. We will recommend Lady Baltimore to all of our friends and family.


 

 by Jenni
Love working with LBF
City And State: Manchester, MD 21102

Love working with Lady Baltimore Floors. They tell me what they are going to do, how it is going to be done, and when it is going to be done, and that is exactly what happens!!

 by Cindy
Totally blown away
City And State: Eldersburg, MD 21784

Totally blown away by all aspects of the service. Eileen was wonderful about keeping me informed of arrival times for workers and keeping schedule on track despite the blizzard. Little to no dust. Cleanup was perfection and my floor is gorgeous. Doing business with you was an absolute pleasure.
 

 by Lindsey
Professional and hardworking
City And State: Parkton, MD 21120


Very pleased with our floor refinishing. Your entire staff was very professional and hardworking. Love the new look in our home! Thank you so much.



 by Mary
Top notch
City And State: Westminster, MD

Top notch company and work performed!

 by Jackie
Very pleased
City And State: Forest Hill, MD

We are very pleased with our floors. Your entire team did a great job. We would highly recommend you. Thank you!

 by Tracy
Updated daily
City And State: Westminster, MD

Thank you for the great work your guys did on our floors. Eileen was wonderful in keeping me updated daily, and quick to answer any questions.

 by Chad and Andrea
Amazing!
City And State: Finksburg, MD 21048

Floors look amazing!!! Now of course I want the upstairs hallway ripped out and redone to match.

 by Donna
Will be calling you
City And State: Fallston, MD

Overall I'm happy with the job and will be calling you in the spring to complete the rest of my downstairs.

 by Daniel and Peggy
Pleasant and professional
City And State: Upperco, MD

We are pleased and would recommend your company to friends and family. We liked that you informed us ahead of time exactly when you were coming. You were always on time and the workers most pleasant and professional. When we called you about a mark made by the ladder of the painter the next week, you sent someone to fix it at no charge. He also evened out the slight build up where the floor was taped at 2 doorways were the new finish met the old ones we did not have done. Thank you.

 by Brenda
Clean and tidy
City And State: Finksburg, MD

I have never had hardwood floors put in before partly because of the mess I thought it would create, but this was not the case with Lady Baltimore. The workers were very professional showing up on time and being very clean and tidy. I love how the floor turned out and hope to have my other floors worked on in the near future. As far as price is concerned, I did not really check out any other companies and I'm very happy I didn't.

 by JoAnne
Love our floors
City And State: Eldersburg, MD

I definitely recommend your company to anyone looking for hardwood floors. We love our floors and you guys did a beautiful job.

 by Jill
Expectations exceeded
City And State: Eldersburg, MD

John did a fabulous job installing the flooring. He was very personable and professional and our new floors are gorgeous. In fact everyone we dealt with were wonderful from the showroom to the delivery of the flooring. We could not be more pleased and will recommend Lady Baltimore to everyone. Thank you all for making this such a pleasant buying experience. Our expectations were definitely exceeded!

 by Bryan and Roseann
Experts at finishing a job right!
City And State: Monkton, MD

My wife and I are very pleased with the service we received and the outcome of our tile kitchen floor and hardwood floors.



We had thought hard about hiding them originally with another floor product, but my wife had found your ad (which took me weeks to decide on, based on our floors’ condition and ME being the hardest one to please when it comes to needing help with projects) so we decided to look into what it would take (Time & Money) to have you replace and refinish them.



We are, indeed, very pleased with what you have done to our floors, including the removal of the (3) floors previously laid in our kitchen and not to forget the expert finishing work! A remarkable job of replacing and refinishing our floors was followed by the men who are truly the experts at trim and finishing a job right!



Cannot thank you all enough.

 by Lisa
House looks brand new
City And State: Reisterstown, MD

I thought Matt and the team did a great job on our flooring. My guests could not stop raving about how great they look and how it makes the house look brand new. The gentlemen were very patient with my during the stain test and offered great feedback with helping me make my selection. The Royal Mahogany was an excellent choice and fits my décor perfectly. I appreciate receiving the daily emails updating me on the progress of the project. Being displaced from the main living area was challenging but LB staying on schedule made it much better than we originally thought. I will definitely refer your company to any friends/family that may have flooring needs.

 by Bill and Chris
In good hands
City And State: Bel Air, MD

In today’s world it is a rarity to find a company in which each and every employee displays the degree of professionalism and pride in his or her work as does yours.



Starting with the ladies in the office who provided all the information to get us underway and keep us informed. From Erin’s help with getting the contract in order and executed to Eileen’s organizing the work schedule and providing us with daily reminders and conformations, their assistance was well beyond the normal.



Now to the superstars of the project, Brian and Jimmy did an absolutely fantastic job sanding and staining our floors. When they first arrived and started installing plastic dust barriers in the doorways between rooms to contain the sanding dust, we knew we were in good hands. They took time to explain the operation prior to starting work and put to rest any anxieties that we may have had. Upon completion of work each day they vacuumed and cleaned up and removed all the dust collection bags from the house. When the staining procedure was complete, they stood back and gazed at their own work. The expression of pride and ownership of the work was beaming on their faces.



The following day Matt arrived to place the first coat of polyurethane. He also took time to explain his part of the project. Matt arrived the next two days as scheduled to place the second and third coats of polyurethane. On the fourth day Matt installed the shoe molding in all the rooms involved. Again, another great job.



Tim, we thank you and your company for providing us with an outstanding job. The end result far exceeds our expectations. When family and friends visit us and comment on how wonderful the floors look it gives us great pleasure and we are quick to announce the work was done by Lady Baltimore Floors.



Our thanks to you and all the folks at Lady Baltimore Floors

 by Tom
Satisfied customers!
City And State: Bel Air, MD

We're greatly satisfied customers! Everything went smoothly, according to plan, and all the folks that did the work were friendly and informative. The floor looks great now!

 by Mary
Great experience
City And State: Westminster, MD

Great experience getting the job done with your crew and office staff!

 by Jacquie
Great communication
City And State: Cockeysville, MD

Lady Baltimore Floors was more than wonderful to work with! Erin and Eileen had great communication via phone and email. Anyone that came to the house, especially Matt and Matt, was always punctual but would call if they were going to be late. They were always extremely respectful and personable! I really appreciate that everyone was understanding of the fact that we have a cat, toddler and that I was pregnant at the time of the project. The fumes were always a concern, so I greatly appreciate that all questions and concerns of ours were dealt with in a timely manner. A few of the new floorboards that were installed were warped and without hesitation, Lady Baltimore Floors happily worked to fix the problem. I would highly recommend Lady Baltimore Floors!!

 by Ed
Friendly and accommodating
City And State: Owings Mills, MD

Both the crew that sanded the floor and the crew that finished the floor were great people. They were friendly and accommodating and did excellent work. We could not have been happier and those that have seen the floor since it was finished thought that we had a brand new floor installed. They could not believe it had been refinished. We would choose you again in a heartbeat.

 by Patricia
Project for my church
City And State: Westminster, MD

Tim, this was my first experience with LBF (although your company was referred to me by our Pastor, who’d used LBF at a previous parish). Since I was overseeing this part of our renovation project for my church, it was important to me that the folks at LBF treated us all so well and were mindful of where they were working. We are very pleased with the completed work. I have already given your name to a friend who’s just bought a house and expect she will call you soon to quote work on her hardwood floors. Thanks for your great work : )

 by Mario and Jannie
Excellent quality
City And State: Baltimore, MD

My recent experience and all previous experiences with Lady Baltimore have been nothing but outstanding!! Excellent work quality, adhering to promised timeline, and all your employees both in and outside of the office are a pleasure to work with. A very satisfied customer,

 by Shirley
Customer friendly
City And State: Owings Mills, MD

I first used Lady Baltimore for an installation in Baltimore about 15-20 years ago. I was pleased with the work then and I am pleased with the work currently done at my home. I'm sure you know that refinishing floors is often a difficult task for the home owner. From moving furniture to covering cabinets to worries about the colors and final product. I personally needed to change the color of the stain after choosing one with your technician Zack. I was thankful Zack retained the records of all the stains we tested and that Eileen was there to assure me that everything would be ok. Tim, I believe you actually did the work at my first home. Congratulations on growing your business and having a team that are not only competent but also customer friendly.

 by Joshua
Helped sell my home
City And State: Columbia, MD 21044

Thank you Tim. Your guys did a great job . The floors sparkled and helped me get a contract within 8 days of listing for a price that exceeded the listing price.

 by Eileen
Courteous employees
City And State: Westminster, MD

Hello Tim, we consider everything exceptional. You have the most courteous employees!!! You worked with us and everything went smoothly. The floors look amazing; we love them.

 by Mark
Above and beyond
City And State: Catonsville, MD 21228

The price was a good, fair price. Considering the work that was done and the experience we had, it was well worth what we paid for it. If we had to do the floors again we would use Lady Baltimore Floors even if they were more expensive than someone else.



There seemed to be a bit of a misunderstanding on getting a piece of quarterround finished. I really don't know if it was my misunderstanding or a miscommunication. The ultimate result was the company ended up going above and beyond to not only get the job done right, but make sure we were taken care of. We have had some HORRIBLE experience with contractors, but based on this work we wouldn't use or recommend anyone other than Lady Baltimore Floors. I just can't say how good of an experience it was and how good of a job that was done. We are just thrilled with it. Thank you very much for everything.

 by Clyde
Superior end result
City And State: Rockville, MD 20853

I was especially pleased to receive the email update each day on the plans and next steps for the job status. This avoided any confusion, enhanced my comfort index, and made the whole project go more smoothly. Your personnel were extremely professional and caring with me as a customer, especially given that the house was vacant and you used a lock box I had installed to come and go at your leisure. Although not the lowest cost quote, I am pleased that I paid a bit more and got what I consider a superior end result. Some clean-up upon completion could have been done a bit better from what I found. I will definitely consider using you, and recommending your firm to others in the future.

 by Derrick and Peggy
Awesome store staff
City And State: Owings Mills, MD 21117



The quality service professionalism started at the first visit, and continued through the final walk through.  The staff at the store, awesome!  The quality was stunning!  Thank you!




 by Brian and Robin
Prompt and courteous
City And State: New Windsor, MD 21776







Your staff was prompt, courteous, and very professional.  The floors look great!  Thanks again 🙂





 by Susan and Stephen
Excellent work
City And State: Towson, MD 21204

Your company does excellent work and our floors look AMAZING. Your can't tell the difference between the 60 year old floors and the new ones. We didn't compare your pricing with any other companies because we knew we wanted your men to do the work.  They did an excellent job on my daughter's house 2 years ago and that is why we had you do our floors this year. I would highly recommend your company to anyone that is refinishing or installing new hardwood floors. Everyone that worked at our house was very professional and punctual and very nice. Thanks for another great job!!
 

 by Susan
Couldn't be happier
City And State: Westminster, MD 21157

Thank you so much for doing my floor in my family room, I couldn't be happier.  The two guys that came out were very professional and couldn't have been nicer and more helpful. The quality of the flooring is perfect and matches up with what I already had, Matt did a great job matching it up and pricing out everything. The office staff were so friendly, it was great dealing with a local business and smaller business. I own a small business in Westminster and I really appreciated having another family owned business to deal with. I really also liked the fact that I had no cleaning to do after the workers were done and they even moved my furniture back where I wanted it. Thank you again, I've already given your information to friends of mine.

 by Kathleen
Beautiful, like new
City And State: Arnold, MD

Tim DiPaula, the President Lady Baltimore, came to provide the estimate. Tim was very pleasant and explained the work in full detail. I had received other estimates and LB was by far the most professional. Tim provided a glossy folder that included information sheets on each step of the process and even included a copy of the company's insurance policy.



I was originally going to have a "satin" finish but after speaking with Eileen in the office she convinced me that the semi-gloss would look nicer. I'm so glad I listened to her advice!



We scheduled the work for several weeks later since we would need to move out of the house for about 4-5 days. Zack and Jacob arrived on time and showed me how the stripping machine worked. They took the time to mix several different stain colors to get the exact color (gunstock) I wanted. I gave them a key to the house and they explained they would put a lock box on the front door since it would be a different crew who would be there the next few days to put on the polyurethane finish.



Each day I received an email from Eileen stating the work had been completed and the schedule for the next day.



My floors are beautiful and really look like new!

 by Ashleigh
Extremely happy
City And State: Arnold, MD

We are extremely happy with our floors, and everyone that has seen them loves them as well.

 by Kimberly
Awesome staff
City And State: Phoenix, MD

We absolutely love how the floors turned out. The color is perfect! Matt, Erin, and Eileen were awesome. Please thank the gentleman that showed up on a Saturday to finish the floors before we got home from vacation.

 by Darlene
Great communication
City And State: Linthicum, MD

We are well pleased with the floors. We would have you do more work for us in the future. Everyone was very nice and I had great communication with everyone at the office if I had questions and concerns. Everyone was very friendly and professional.

 by Ken
A pleasure
City And State: West Friendship, MD

The floor turned out great. As usual your team was a pleasure.

 by Bill and Lynn
Meticulous
City And State: Hanover, PA

I wanted to let you know my wife and I couldn't be happier with the work Gary performed. A professional at all times, and a pleasure to work with. His work was meticulous throughout the process. He was patient, pleasant, and explained the procedure and outcome. He worked hard to accommodate our schedule. I would highly recommend Lady Baltimore and Gary. Thanks again for an excellent job.

 by Jeff
Timely and professional
City And State: Pikesville, MD

We contacted several companies and Lady Baltimore was the only company that responded to us in a timely, professional manner. We would not hesitate to refer this company to our friends and business acquaintances.

 by Nate
A great experience
City And State: Parkville, MD

My wife and I were really pleased with the completed job and all of the staff that we interacted with (special shout out to Eileen and Erin) during the course of the project. A great experience for us and we send our heart felt thanks for a job well done.

 by Robert and Susan
Very satisfied
City And State: Westminster, MD

We are very satisfied with the new floors. They look great!

 by Steve and Peggy
On time and amazing
City And State: Finksburg, MD

Having our floors installed was a great experience. The installers did a beautiful job! The job was completed on time and our floors look amazing! The installers were extremely hard workers, especially Bryan who was here everyday! Thanks to all who worked on our floors!

 by Sarah
Many thanks
City And State: Baltimore, MD

Good job for old steps and we are recommending you to others - many thanks!

 by Krista
Great floors
City And State: Bel Air, MD

They did a great job. The floors look so great. Thank you.

 by Fern and Paul
A very pleasant experience
City And State: Reisterstown, MD

A very pleasant experience was had. It reinforced our thoughts of dealing with craftsmen that are experts in their field.

 by Mary
Extremely happy
City And State: Westminster, MD

I am extremely satisfied and happy with my new wood floors. Brian did a very good job. He was very professional, worked hard, and did great clean up at the end of each day. I would definitely recommend Lady Baltimore Floors.

 by Linda
As good as new
City And State: Reisterstown, MD

Thanks for doing a great job fixing our floors. The craftsman were fantastic, and the floors look as good as new. Zach did a great job replacing the water damaged wood.

 by Tracey
Very pleased
City And State: Mount Airy, MD

Over all we are VERY pleased. Professional and friendly personnel at every stage of the process.

 by Deborah
A job well done
City And State: Westminster, MD

Kevin was a very hard worker, taking no tea breaks and arriving on time both mornings. I liked it that when he finished work on the first day, he left our kitchen in as clean and neat a condition as he could considering it was half done. I appreciate his help with tipping up my kitchen table, enabling me to change the feet to soft ones. The new wood is a pretty good match with the existing hall flooring so the advice you gave was good. Thank you for a job well done.

 by Peggy
Excellent follow up
City And State: Baltimore, MD

Most of my communication was with Eileen and she provided prompt responses and excellent follow up. I was out of town during the week my floors were refinished. My floors were finished by the time I returned.

 by Don
High quality work
City And State: Cockeysville, MD

Please pass on to your install and sanding crews that I am very pleased with their high quality work.

 by Jill
Repair looks seamless
City And State: Towson, MD

Overall, we were very pleased with our experience with Lady Baltimore Floors. Matt, our sales representative, was very knowledgeable, considerate, and professional. Our floor repair looks seamless and we will use Lady Baltimore Floors for future projects.

 by Jeff and Debbie
We love our new floor!
City And State: Lutherville, MD

It was a pleasure dealing with Lady Baltimore! Your sales, installers, and office staff made it a terrific experience. We love our new floor!!!

 by Paul
Extremely happy!
City And State: Mt Airy, MD

WOW! We are blown away at how good our hardwood floor project turned out! The new hardwood floor installed in the kitchen/dinette/hall/foyer and the 3 existing hardwood rooms (that were refinished) match perfectly. The new hardwood was a great choice to replace our old vinyl. The previous finish of our existing hardwood was hiding its real beauty. All of your guys were professional and are excellent at their trade. They did a fantastic job and we are amazed at how great it turned out. Thank you for the great job! And a special thanks to Gary for his follow up and finishing touches. We are extremely happy!

 by Bruce
Great to work with
City And State: Finksburg, MD

We have lived in our home for 29 years with carpet on the floors. Now we have beautiful hardwood floors that we love! The crew working on our project were great to work with, answering all our questions during the process. We even had our squeaky top step fixed! Thanks to all for a great job!

 by Tim
Exceeded expectations
City And State: Sykesville, MD

Amazing job, exceeded expectations. Flexible scheduling, quick and professional staff. Will use you again and recommend to others.

 by Patricia
My second job with you
City And State: Millersville, MD

Amazing--half of what a local vendor was quoting. This is my second job with you and everything was excellent again. I will recommend you on our communities facebook page.

 by Les
Professional
City And State: Owings Mills, MD

We were very pleased and plan to ask you to quote on another project in the near future. Thanks for your professionalism.

 by Janet
Absolutely recommend
City And State: Towson, MD

We are extremely happy with our refinished living room and dining room floors! The floors look beautiful and have refreshed the look of the rooms. Shawn, Troy, and Larry did an outstanding job. They were extremely professional and respectful. We greatly appreciate their hard work. I would absolutely recommend Lady Baltimore Floors.

 by Judy
Neat and clean
City And State: Bel Air, MD

Lady Baltimore refinished my 60 year old hardwood floors in a house I just purchased. They came out to see the job, provided a professional quote, answered all of my questions and provided lots of information, came out right on time, and got right to work. They were careful to sand a spot on the floor, tape it into squares, and stain each one a different color until I was sure that I had the right color in my actual wood and lighting conditions. They did an excellent job, everyday was neat and clean. It has been almost a year now, and I still get rave reviews from everyone who comes over, even if they have been over before, about how beautiful my floors are. I am very happy with Lady Baltimore Floors!

 by Emily
Beautiful job
City And State: Baltimore, MD

Thank you again for doing a beautiful job on our floors. We are very pleased with how they turned out. We will forward some before and after photos. Feel free to use them on your website if you so desire.

 by Richard
Professional staff
City And State: Finksburg, MD

We are tremendously pleased with the work that was done by Lady Baltimore Floors in installing and finishing our new hardwood floors. Careful attention was paid to every aspect of the process, including but not limited to the materials, craftsmanship, detailing, minimal inconvenience, professionalism and graciousness of all of the staff, keeping the rest of the house clean, and customer satisfaction. We had no idea what to expect when we decided to make this major change, but everything was explained to us in advance; on a daily basis, the workers explained what they would be doing and willingly answered any questions we had; and we received an email in advance every day from Eileen to confirm the next day's schedule. Terry did a wonderful job getting us set up in the beginning with her thorough explanations of our choices for woods, stains and finishes. David, Trey and Gary worked tirelessly, with no down-time making sure that everything stayed on schedule, while also mindful of doing their very best job. Everyone who works there clearly reflects the high standards that Tim has for himself and his company. We have already recommended Lady Baltimore to several people and will continue to do so. When we are ready for the next project, we will definitely return.

 by Sandy and Kenny
Satisfied our concerns
City And State: Finksburg, MD

Thank you and your staff for fixing our floors so nicely. A special thanks to your Matt for following up on the repairs. He was so considerate, professional, and polite. He did a great a great job and satisfied all our concerns.

 by Nellie
A superb team
City And State: Ellicott City, MD

I want you to know that you have a superb team. Everyone, including the young woman who answers the phone, was professional, knowledgeable, helpful, and pleasant. Everyone showed up on time; completed the work flawlessly and when promised. When they left, my new floors were an almost exact match to 27-year-old floors. I am very pleased. It was an absolute pleasure to work with Lady Baltimore Floors. Please feel free to use me as a very satisfied customer.

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